Frequently Asked Questions
CLUB/PRICING/SHIPPING QUESTIONS
What is your cancellation policy? Are there any minimum commitments?
Can I skip a wine club shipment?
How long will it take for my first wine club shipment or order to be shipped?
How will my wine arrive, and do I need to sign for the package?
Why do you recommend that I use a business address for my deliveries?
Can I cancel a wine club shipment that is pending or an order that I placed?
Can I change my shipping address, billing address or credit card?
Can I view the upcoming shipment schedule online?
WINE/VARIETY QUESTIONS
What if my wine is damaged or I do not care for one of the selections?
Can I receive a different variety of wine?
CLUB/PRICING/SHIPPING QUESTIONS
Q: What is your cancellation policy? Are there any minimum commitments?
A: You may cancel your membership at any time, for any reason. There are no minimum purchases in any of our wine clubs. There is no minimum spending amount or minimum time commitment.
Q: Can I skip a wine club shipment?
A: Absolutely. Whether you’re going on vacation or you have enough wine in your house already, simply log into our Member Service Center ("My Account") and you can delay your wine shipment there.
Q: How long will it take for my first wine club shipment or order to be shipped?
A: Wine orders and new wine club memberships will be processed immediately upon receipt. Orders are typically processed and shipped within 48 business hours of receiving your order. The carrier and service speed may vary by state and time of year. The transit times vary by state; see full details here.
Q: How will my wine arrive, and do I need to sign for the package?
A: The shipments will be delivered by a common carrier. All carriers specify that wine orders require a person at least 21 years of age sign for your delivery.
Q: Why do you recommend that I use a business address for my deliveries?
A: The use of a business address can help expedite delivery by a day and often makes the signature requirement easier. Shipping to a business address will also eliminate the $2.50 residential surcharge.
Q: Can I cancel a wine club shipment that is pending or an order that I placed?
A: Once an order is submitted or a wine club shipment is created, we are unable to cancel the shipment. With our speedy warehouse system, we want to ensure on-time delivery—which is the reason that we cannot cancel queued orders and club shipments. We apologize for the inconvenience. You can view the status of any wine club shipment or order in the "Recent History" section of the Member Service Center ("My Account").
Q: Can I change my shipping address, billing address or credit card?
A: To change your shipping address, billing address or credit card information, in the Member Service Center, click the Update link in the "Shipping Info" or "Billing Info" section.
Q: Can I view the upcoming shipment schedule online?
A: To view the upcoming shipment schedule online, in the Member Service Center ("My Account") home page, each club's next shipment date will be displayed in the grey box labeled "My Active Wine Clubs".
WINE/VARIETY QUESTIONS
Q: What if my wine is damaged or I do not care for one of the selections?
Q: Can I receive a different variety of wine?
A: To change your wine variety preferences, log into the Member Service Center ("My Account"), and click the "My Active Wine Clubs" box, then click the Update link next to your wine preference.
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